Thursday, March 5, 2009

eBay traffic - where has it gone, and where is what's left of it coming from?

A few weeks ago I was checking out my eBay traffic reports, and found a couple of surprises that I wasn't expecting - number one, my traffic over the last three months is running at about half of what it was the year before, and number two, Yahoo is sending me more traffic than Google is more often than not.

Interesting, to say the least.

So I decided to download my reports and take a good look at exactly where my eBay traffic is coming from, and compare it to the numbers from a year before:

Here is December. eBay is first of course, with a measly 4,348 - well, it's measly when you compare it to Dec. 2007 - 7,738. Yeah, a little disheartening.

Yahoo is coming in at number 2, with 597. In 3rd is Google, with 374. That's a pretty decent difference! What is interesting also is that both of those numbers are higher than Dec. 2007, when they were Yahoo at 157 and Google at 198.

My blog is in a respectable 4th place with 199, and look who is at number 7 - The Vintage List with 50!

Ok, let's see how things shook out in January. eBay on top with a higher number than Dec. - 5,452 (January '08? 9,025). Google nudges out Yahoo into the 2nd spot, but only by 43 - 401 to 358. Again both are higher than the year before.

My blog maintains the 4th position with 264, and the List hangs in at number 7 with 45.

And last but not least, Feb. 2009. eBay brings 3,588 compared to 7,350 in Feb. 2008. Yahoo is back to number 2 with 318, and Google falls to number 3 with 269. My blog and the List maintain around the same, other than the List being nudged out by live.com and eBay UK.

Conclusion? - Something's going on with eBay.

There are a lot of things here to make me think, obviously...

In all honesty I was ready to blame Google for the change in numbers originally, thinking that their fallout with eBay was robbing me of traffic, along with the fact that I have never been able to get my eBay items to work in the Google Base Store Connector. (I recently discovered why it would never work for me - it doesn't like calculated shipping.)

But, a close look at these numbers is telling a different tale - the loss of traffic has to be dropped squarely in eBay's lap. Google and Yahoo are both sending more my way than they were a year ago - it is eBay itself that is sending half as much.

I could go on and on speculating about the drop in traffic - the economy, eBay's changes (Best Match?), the quality/quantity of my items... I imagine in reality it is a combination of all of those things, plus others.

So, what to do? That's the real question here. Problem identified - it is time to move on to figuring out a solution. The way I see it, I have a few options:

1. Get my items into Google Base. If anyone has any tips or ideas on this, please let me know!

2. Advertise my eBay items more. I tend to advertise them the least, because I always figured my time was better spent promoting items on Etsy.

3. List more. I'm forever struggling to keep a decent number of auctions listed - and auctions bring traffic. Simply concentrating on making sure my auction numbers are up every week could help a lot.

4. Open up shop on a different venue, get the items from there into Google Base, and spend time promoting the new shop. This is of course a whole other project, and while it is appealing on the surface (less fees on another venue!) the realities and practicalities of it aren't so exciting.

I would love to hear what those of you who also sell Vintage on eBay have been experiencing - is it similar to my experience? Or are you doing better? What are you all doing to help with traffic to your eBay items?

15 comments:

Vyeshi said...

Oh Ebay. The place you love to hate. I have gone back and forth with ebay the last few months. Yes the fees are high but there is still more traffic there than anywhere. If I want stuff to move...it goes to Ebay. But I'm trying to only do things I know will sell.
I love Etsy for vintage items and for garage sale type stuff I use Bonanzle.
You might want to check out Bonanzle..it's free to list and is growing!! http://bonanzle.com/vyeshi is my booth.
And it uses Google Base!
Also, I just recently heard of auction bump sites to up your traffic but I don't know much about them.
Hope it helps!!

Hunter Lowe Lappen said...

I read somewhere that Google itself doesn't even index their Google Base entries. I would imagine focusing there would not give you the greatest returns. eBay is still king of gaining traffic.

Me said...

Hi, AuctionBump.com is the original and most popular bump site. It's 100% free to bump your auctions and only takes seconds. You can bump upto 3 items at a time until they get bumped off. Hope this helps!

ocdgirl2000 said...

Yo could try GoAntiques? I am getting used to it. It's an interesting way of doing business. Now that worthpoint is rolling out, it is getting more attention. I made a sale the first week (last week) that I started listing. A vintage purse.I was in shock, I'm still just practicing using their interface. You can't make it look fancy or put more than 4 photos. But you can list forever and build an inventory at the same monthly fee.

Henrietta said...

Open up a free Vendio Store using your own url which will enable you to get your store items into GoogleBase and if you integrate it with eBay you will save at least 30% in store overhead if you currently have an eBay store. If not the $10 per month it will cost you to integrate is worth the more than one hour a month you will save in time.

You will only list items once and can circulate them to eBay auctions from Vendio.

Move off blogspot and attach your wordpress blog to your website to bump traffic.

Sign up for Google Checkout and integrate that to your store to cut payment processing overhead by 33%

Spend your time advertising your website and business not eBay's. Try Craigslist once or twice a month.

Renagade said...

Mitzi

Henrietta made a point that ALL sellers, no mater where the venue should heed ...PROMOTE YOU! Your store...booth...website...
Promoting from time to time for a site you sell on and BELIEVE in is good, for the more traffic the better for all there. But ANY sellers main focus of promoting should be THEM and THEIR items.
You have such a good brand going, promoting YOU shouldn't be hard!

whimsicalpam said...

Amazing post Lisa! A wealth of info and a spotlight into what we all deal with on a daily basis. Where is it coming from and why or why not? Keeping up with the changes in all of these companies and how it effects us, is a full time job.

Audrey Chapline said...

I am going to have to check the traffic on my eBay store. I did not know there was a report available for that.

I agree with everyone else, much as I hate eBay, it's still where the traffic is. I'd love to move to another site but don't think those sites do enough advertising to make the general public aware that they exist.

I started a web site last fall, not realizing how muck work it would be to build a customer base there. I've done everything that's been suggested to optimize SEO with the exception of the Google base entry that is being discussed here. Also,I need to add more content to my site (articles, information) to bring traffic to my site. My average daily visitors to the site average about 100 a day and is growing but hardly any buyers. Part of me wish I had never started the site but I wanted to wean myself off eBay somehow. Until the site takes off, eBay is still my main source of income.

Audrey Chapline said...

I went back to access my eBay store traffic report. Apparently, mine has never been activated so there is no info prior to today.

I wanted to comment on keeping the # of eBay auctions up. I have definitely found that the more auctions I keep going at a time has a positive effect on my sales. Not only does it keep the # of individual sales up, it seems to increase the dollar amount I get for my items. I'm not sure why dollar amounts increase but I call it the halo effect. If I have a bunch of high quality, high price items on eBay, it tends to increase the dollar amount I receive for cheaper items too.

Mitzi said...

Great points everyone, thanks so much, it sure is a lot to think about!

Audrey, it seems like you and I are in similar boats! You are right about the number of auctions, it really does help...

Jill said...

Wow-have a lot to learn-thanks everybody!

ms.pat said...

Thanks for such an informative post Henrietta. I'm going to move off blogspot as well since I'm just not getting much attention there no matter what I do.

As for Google Base - with my own website (I sell my own artwork) I use a Paypal shopping cart and give the shipping for each item "within the US" and buyers have to email me if they are from other locations. This satisfies Google Base because I will have a shipping price for each item. I've had no trouble with Google since I started doing that.

Ebay :-( My views have gone down by two thirds. Its not best match for me. I have a raised standing in the listings. There just is less traffic and fewer people are buying non-essentials on Ebay. Etsy...I get a sale now and then and Bonanzle just doesn't yet have any decent traffic. Right now, my own website is outselling all of the above combined. Before you run out and start one up...my website has been running continuously since 1996 and has a small following.

Slots Around the Clock said...

Auctions definitely drive traffic.
Are you on the new store format or still on the old? I keep reading that when sellers switch to the new format they lose traffic. I hesitate to switch over to new, but will have no choice by the end of the month when eBay forces us all to the new format.

Aileen UK Girl said...

I keep hearing one or the other seller frustrated from eBay because they pulled their auction listing. It is very easy to violate an eBay listing guideline without knowing, the first you’ll learn about it is when you receive an email from eBay. http://www.infyecommercesolution.com/

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